Policies & Terms

CloudChat wants your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your service package in your clientarea for any additional uptime SLA commitments, which may complement or supersede these listed policies.

CloudChat expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to any third party requests or legal process.

Copyright Notices

"CloudChat", "CloudChat Online" and certain other marks in this Web site are intellectual property of CloudChat. Any use of such marks without the prior written consent of CloudChat is prohibited. Other trademarks and logos are the property of the parties to whom they are attributed. Content, images and other information made available by accessing our services are also copyright by CloudChat or their respective parties and use of without the prior written consent is prohibited. CloudChat.Online is not associated with,

Policy on Third Party Legal Process

It is CloudChat's policy to respond with reasonable promptness to subpoenas and other legal process served on CloudChat or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on CloudChat may do so in writing through CloudChat's Legal Department. CloudChat will evaluate each such request based upon the applicable law and facts.

Mailing Address Legal Notices

All documents and/or notices must be delivered to the head office addresses listed on or (if applicable) electronically to [email protected].

An administrative fee of CA$250/hr will be charged for each request to cover CloudChat's fees and expenses in responding to legal requests. CloudChat may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. CloudChat may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.

Acceptable Use Policy ( UPDATED: FEBRUARY 19, 2016 )

Affiliate Program Service Agreement ( UPDATED: FEBRUARY 19, 2016 )

Cancellation Procedure / Policy ( UPDATED: JANUARY 21, 2013 )

IP Address Assignment Policy ( UPDATED: JUNE 1, 2014 )

Privacy Policy ( UPDATED: JULY 6, 2015 )

Terms of Service ( UPDATED: JANUARY 21, 2016 )

How to Claim SLA Credit